Frequently Asked Questions
Everything you need to know about shopping with Kiwi & Co.
How long does shipping take and how much does it cost?
We offer standard and express shipping options. Standard shipping typically takes 3-5 business days, while express delivery arrives within 1-2 business days. Shipping is free on all orders over $75.
What is your return policy?
We want you to love your purchase. If you are not completely satisfied, you can return unworn items with original tags attached within 30 days of delivery for a full refund or store credit.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or checking the 'Fit Notes' section for item-specific advice.
Which payment methods do you accept?
Kiwi & Co accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options including Klarna and Afterpay.
Can I track my order once it has shipped?
Yes! Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's journey.
Are your materials sustainably sourced?
We are committed to conscious fashion. Many of our collections utilize organic cotton, recycled polyester, and eco-friendly dyes. Check the 'Sustainability' tab on individual product pages for specific material details.